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Victoria Road Surgery
2017-08-11
Person
5
5
0
Written by a patient
Written by a patient 11th August 2017
I moved to this surgery about a year ago and have nothing but praise for everyone. One never feels rushed or a nuisance and the reception staff are brilliant, discrete and empathetic. I recently had a appointment with a doctor who was running very late, and the receptionist announced this, with an apology, keeping us all informed. Then when my turn came, the doctor, while obviously feeling the stress of being behind, was patient beyond belief and I had no feeling that I was being rushed so she could catch up on her clinic. Such a lovely approach all round and a welcome change from my previous surgery. I also like that they can automatically text appointments to your phone plus give a reminder. Keep up the great work everyone :)
14th August 2017
Response from Victoria Road Surgery
Good afternoon, thank you for taking time to write such a lovely comment, im so glad that you are finding the surgery helpful, and professional, I will pass on your comments to the whole team. From time to time our doctors do run over and need to give a bit of extra time, to a pateint and its so helpful when anyone waiting understands this and is patient, so thank you also.