Upper Gordon Road Surgery

The worst about this GP is reception. Sometimes even rude, not helpful. Very common - cancelling appointment without telling you or rescheduling. So I found myself many many times in situation when I am in the practise with my child and appointment has been cancelled awhile ago. Surprisingly! Nobody will ever apologise for the inconvenience. The do not have any respect for you. Very unprofessional and unacceptable. If you need a phone call from GP regarding your condition or results, reception staff would not even bother to pass this information. The service is much more better elsewhere.

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Written by a patient

Excellent service on 06 Oct, late pm ,appt within half an hour of my phone call..shingles diagnosed, antivirals prescribed..comprehensive info print-out given..Dr Whitehouse so efficient and reassuring. This surgery is very good.

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Written by a patient

Amazing surgery always able to offer me an appointment either same day or within a reasonable period of time, receptionists are so friendly and helpful not like other surgeries and most of the doctors/nurses are great. I have now moved surgeries as I have moved out of the area and greatly miss it a shame my new one is terrible! Thank you for all your help over the years Gordon Road Surgery

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Written by a patient

I suppose doctors' receptionists are notorious to a lot of people and, in the past, those here have not been a lot different...as was the Practice Manager! I had some very irritating moments at this surgery - more with the admin staff than the medics - but these seem to be a thing of the past currently. Likes:- the attitudes and efficiency of most of the doctors (there are a couple myself and my family seek to avoid...as with most surgeries) ...the clean and bright premises...the on-site pharmacy. Dislikes:- the fact that I had been to the practice a number of times over quite a few years with an 'itch' on my back, which was finally diagnosed as a basal cell carcinoma after Dr. Whitehouse referred me. Having lost two friends with similar lesions on the part of their backs that you can neither reach nor see, it strikes me even now that I could have joined them due to the slowness of diagnosis, had they been malignant like those of my friends. In addition, I still do not like those who are not medically-qualified (i.e. admin staff) making decisions as to what they feel is important and what is not. Finally, although myself and my family have been with this practice for many years, the car parking is atrocious - and, although steps have been taken to try and alleviate this, they simply haven't worked. Overall, therefore, the service here is good and the admin staff are getting friendlier...but my concerns with regard to car parking and the knock to my confidence over the aforementioned misdiagnosis, MAY lead me to examine alternatives before I get too much older...if you want me to be frank.

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Written by a patient

It can be difficult to get an appointment, often more so as a worker, but I appreciate it is a very big practice, covering a large & densely populated area & have recently had a couple of doctors retire. I have yet to mange to get a Saturday appointment, but they have extended their opening hours, where they can get Doctors & Nurses to come in, from 0800-1800. They offer numerous ‘special’ clinics. All of the Doctors are good listeners & take the time the patient’s need, so I have no problem when they might run a little late, as one day it may be me they are listening to. And all in all, considering the size etc, it is rarely a long wait. They must be doing something right to have the student doctors come through them regularly as well.

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