Upper Gordon Road Surgery
37 Upper Gordon Road, Camberley, Surrey, England, GU15 2HJ Also known as: Dr Lothe & Partners 49 reviewsReviews
The receptionist are terrible. They are rude and also dreadful at doing the job. They don’t do the work properly and then get really defensive when you pick up on it. They’re are dreadfully rude I have been at the doctors surgery for over and decade and a half and in the last 2/3 years the receptionists have stressed me out in many different ways. It was Hayley at the reception when I came in. And then rani stormed in in a intimidating way. I was asked to wear a face mask. I have suffered severe acne for also decades. And cannot wear a mark. When I said I couldn’t wear a mask the lady asked to see my badge. I said I didn’t have one and I also said she could check my medical record. To see that I e had to go to hospital for scans on my throat due to my glands swelling up in reaction to my acne. She then accused me of being rude and that’s is when rani burst through an me totally intimidated me/ I am in a constant state of dismay at the receptionist and they need to be retrained or replaced. They are rude all the time to patients and I’m sick of having to deal with it. The badges are not legit, anyone can buy them anyone can print one. This is discrimination.
If I say I have a medical problem then it should not be challenged. I also suffer from anxiety and this has left me really upset.
I rang the surgery to book an appointment - the first time being held as the 10th caller in the queue. After 25mins i became the next call to be answered and was cut off. So I foolishly rang back, to be the 10th caller in the queue again and this time waited 23mins - only to be cut off again. I can't tell you how frustrating this is!! All I want to do is speak to someone and book an appointment - i can't seem to use the online system but can't call to explain this to the surgery either. Do i have to physically drive to the surgery to get to speak to anyone?
Receptionist - Unhelpful
- Not willing to listen to understand service users problem
- Attended Practice to request repeat prescription and left copy of
hospital outpatient prescription but this was not done after 48 hrs of
request
- Increase service user's frustration repeatedly resulting in anger
This EMIS system is a complete waste of time. It will not allow me to book an appointment, keeps telling me to ring the surgery.
This new system is supposed to make booking an appointment easy any time of the day, this is not the case.
why is it so difficult now days to get a routine appointment??
Scrap this EMIS rubbish system.
I have found Dr Pambakian to be welcoming and efficient and a wonderful GP, definitely a 5* doctor :)
On the downside
It is difficult to get an appointment with her with an average wait of 2 - 3 weeks. Also I understand that it is the surgery's policy for patients to allow 21 days for private healthcare forms to be completed by GP's - this, I feel is an unacceptable delay. 7 days is too long let alone 21 !! needs reviewing
Resources
Short link to review Upper Gordon Road Surgery: http://iwgc.net/eb9yw