Upper Gordon Road Surgery 2021-11-11 Person 1 5 0

The receptionist are terrible. They are rude and also dreadful at doing the job. They don’t do the work properly and then get really defensive when you pick up on it. They’re are dreadfully rude I have been at the doctors surgery for over and decade and a half and in the last 2/3 years the receptionists have stressed me out in many different ways. It was Hayley at the reception when I came in. And then rani stormed in in a intimidating way. I was asked to wear a face mask. I have suffered severe acne for also decades. And cannot wear a mark. When I said I couldn’t wear a mask the lady asked to see my badge. I said I didn’t have one and I also said she could check my medical record. To see that I e had to go to hospital for scans on my throat due to my glands swelling up in reaction to my acne. She then accused me of being rude and that’s is when rani burst through an me totally intimidated me/ I am in a constant state of dismay at the receptionist and they need to be retrained or replaced. They are rude all the time to patients and I’m sick of having to deal with it. The badges are not legit, anyone can buy them anyone can print one. This is discrimination. If I say I have a medical problem then it should not be challenged. I also suffer from anxiety and this has left me really upset.

Do not challenge people who say they have a medical condition and cannot wear masks and then call them rude for trying to explain why. Then also to have another member. The apparent manager of the practice to burst in is bullying and not acceptable on any level. I feel bullied and rani is constantly making me and other patients I know feel this way. She is a very intimidating person and should not be a manger as she is encouraging negative behaviour and reactions towards patients.