University Of Sussex Health Centre

Health Centre, Falmer, Brighton, East Sussex, BN1 9RW 623 reviews

Reviews

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Written by a patient
27th October 2016


Always friendly, and flexible as possible. Appointments can take a while, however. The University has recently expanded greatly, and I'm not sure whether the practice has enlarged to keep pace with the extra patients.

31st October 2016
Response from University Of Sussex Health Centre

Thank you for your feedback, we appreciate your comments. If you would like to discuss anything further, please email one of our team – admin.unimed@nhs.net

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
26th October 2016


Fantastic, personal service. The nurses and staff were friendly, non-judgemental and so helpful, really appreciated. I felt heard and cared about and willing and able to talk about the issues I went in for. Very much appreciated, thank you.

31st October 2016
Response from University Of Sussex Health Centre

Thank you for taking the time to send us feedback

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
22nd October 2016


Seeing a nurse before every doctors appointment can get a bit tedious especially in cases where you know that you need a doctor and all the nurse really does is writes the symptoms down and fetches the doctor for you. That being said this is only a minor issue, all staff seem very friendly and have been helpful just a shame that it can sometimes take a week or two for an appointment.

31st October 2016
Response from University Of Sussex Health Centre

Thank you for your feedback, we appreciate your comments. If you would like to discuss anything further, please email one of our team – admin.unimed@nhs.net

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
18th October 2016


Certain nurses are unprofessional and do not attempt to understand and find the best treatment for you. I have had a few bad experiences here which make me unwilling to book appointments here. There is an underlying lack of care amongst some staff that is imperative in a GP.

25th October 2016
Response from University Of Sussex Health Centre

Thank you for your feedback. We take your comments seriously and strive to provide the best care we can at all times. If you would like to discuss anything further with the Practice Manager, please do not hesitate to email us at – admin.unimed@nhs.net and mark it for the attention of the Practice Manager.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
18th October 2016


Doctors and nurses are great. Reception staff are not they need customer service training and fast. The reception area is not confidential and the receptionists particularly the blonde lady are very rude and abrupt even with people that aren't students! Receptionists should be friendly and reassuring. They expect you to know everything! The drop in clinic doesn't really work- wait times are far too long and an individual should be able to book on from home. The

25th October 2016
Response from University Of Sussex Health Centre

Thank you for your feedback. We take your comments seriously and strive to provide the best care we can at all times. If you would like to discuss anything further with the Practice Manager, please do not hesitate to email us at – admin.unimed@nhs.net and mark it for the attention of the Practice Manager.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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University Of Sussex Health Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Short link to review University Of Sussex Health Centre: http://iwgc.net/ejg3d

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