University Of Sussex Health Centre

Health Centre, Falmer, Brighton, East Sussex, BN1 9RW

 

Recent Reviews

 
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Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
13th October 2017
Written by a patient

The doctors here completely exceeded expectations and are the sole reasons i've remained at this practice. I've seen two doctors and both listened intently and subsequently gave great care. The nurses can, sometimes, seem judgemental but after a while seem to warm up a bit. It is hard at times to get an appointment, and the nurses often have the habit of saying 'one problem per time' which, although is understandable, can be hard to attain when its difficult to get an appointment in the first place. My main concern here is the receptionists. Every time I go they seem to be over involved, mistrusting and patronising. They often don't believe me or listen to me when I repeat what the nurse and/or doctor have told me regarding follow up appointments or on-going issues. They seem to be generally uncaring towards patients, and sometimes even embarrass them. It really cannot be an acceptable standard of care in a place which mains function is to give care.

23rd October 2017
Response from University Of Sussex Health Centre

Thank you for your feedback. We take your comments seriously and strive to provide the best care we can at all times. If you would like to discuss anything further with the Practice Manager, please do not hesitate to email us at – admin.unimed@nhs.net and mark it for the attention of the Practice Manager.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
7th October 2017
Written by a patient

23rd October 2017
Response from University Of Sussex Health Centre

Thank you for taking the time to send us feedback

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
6th October 2017
Written by a patient

9th October 2017
Response from University Of Sussex Health Centre

Thank you for taking the time to send us feedback

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
5th October 2017
Written by a patient

The nurses, who threated my were so nice and calming! I really liked them. Only problem was the receptionist that took my call.. She was rude. She answered my question smart mouthed.. I don't like that

16th October 2017
Response from University Of Sussex Health Centre

Thank you for your feedback, we appreciate your comments. If you would like to discuss anything further, please email one of our team – admin.unimed@nhs.net

Recommend
Rating not given.

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
5th October 2017
Written by a patient

6th October 2017
Response from University Of Sussex Health Centre

Thank you for taking the time to send us feedback


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