University Of Sussex Health Centre

The Health Centre at the University of Sussex are very responsive to patients. They have a very courteous team -Admin, receptionists, nurses, phlebotomist and doctors.

Can be frustrating that there is a lack of appointments on offer however I understand this is due to the large number of students registered. Walk-ins everyday have helped this. Would be good to advertise more that people can start waiting for the walk-in from 8:30 am as I assumed you could only do this from 9 when the walk-in opens, so had to wait about an hour to get seen. Not being able to access the online booking system/prescription service when the surgery is closed is frustrating, as many people would want to check this in the evening.

I was seen initially by a practice nurse Emma Holter, experienced and holistic in her approach. She took my observations proffered ,followed with in-depth questions with tests, could find no concerns but also spoke to my Doctor -Dr A. Boyd . It was found there was nothing at this stage - I will be with the specialist next week as a result of recent tests .I must be patient.

I've been on the phone for fifteen minutes- THIRD CALL- very, very unimpressed by this. Awful service- then the phone went dead! What would happen in an emergency? [I have asthma..].If there is no-one there, don't keep people hanging on waiting, listening to lengthy intro, then music, then phone cut off!