University Of Sussex Health Centre

Health Centre, Falmer, Brighton, East Sussex, BN1 9RW 624 reviews

Reviews

Recommend
Involvement
Cleanliness
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Appointment
 
Page 46 of 97
 
14th December 2022


A very good GP service friendly staff no problem accessing GP services

Suggested improvements
Nothing obvious

Experience
Involvement
Cleanliness
Staff
Appointment
 
10th December 2022


GP has been excellent and professional, especially when dealing with less-than-helpful doctors from other nearby hospitals. Continues to provide great care and support.

Suggested improvements
Appointment wait can sometimes be longer than ideal.

Experience
Involvement
Cleanliness
Staff
Appointment
 
9th December 2022


Going to the nurse or gp is always easy. Staff are friendly and really care. I have a chronic illness so I am a regular user. But at the university health centre I always feel welcome and over the year I’ve always received really good treatment

Suggested improvements
N/a

Experience
Involvement
Cleanliness
Staff
Appointment
 
9th December 2022


We have been attending the practice for over 20 years Overall the practice is outstanding. The doctors have always been extremely good and make you feel listened to. The nurses are very knowledgeable and the entire team always go out of their way to treat people with kindness and care. Emma, Sarah and the two Jo's are particularly exceptional. Reception is unfortunately very hit or miss. Mary and Doreen(?) have always been wonderful. However there are a couple of others that can be unhelpful and at times less than pleasant to some people. Having to listen to comments about patients after they've left is unpleasant and unprofessional. Having the physio and wellbeing service on-site is a fantastic addition.

Suggested improvements
Trying to get a appointment is now far more stressful. The old system of coming in to the drop-in clinic seemed to work well. Having to do this by phone sounds like a good idea but is far more stressful in practice. The telephone system is horrendous and you are guaranteed to have to spend at least 20 minutes trying to get through. If you miss a phone call for any reason - sometimes impossible not to when calls can be up to 2 hours late - you then have to start all over again, wait 20 minutes to get through and end up being told to call back again the next morning. This is very stressful if you're unwell. Parking is tricky at the moment too. There are always contractors blocking the patient parking outside. It's near impossible to find anywhere else due to the building works

Experience
Involvement
Cleanliness
Staff
Appointment
 
9th December 2022


I am repeatedly impressed with the care and provision at this surgery. I think that the staff are fantastic.

Suggested improvements
Nothing.

Experience
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Page 46 of 97

University Of Sussex Health Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Short link to review University Of Sussex Health Centre: http://iwgc.net/ejg3d

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