University Medical Centre

Written by a patient

I am very thankfull and greatful to the University Medical Centre for thier staff' express help and care I recieved when I fainted in the reception.

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

Anyone who wants to make an appointment has to phone the surgery either at 8:45 am or 1:45 pm Monday - Friday. Then of cause when you phone the line is always busy. Sometimes I spend nearly half a hour on the phone trying to make an appointment but with no success. If you phone exactly at 8:45 am (or 1:45 pm) you will find a voice message saying they are closed and you are suggested to make a call at 8:45 am (or 1:45 pm); this voice message won't disappear till about 8:50 am (1:50 pm). I guess the reason is that - I found out that the clock on the reception wall is actually about 4-5 minutes late. I tried to make an appointment with a specific GP yesterday morning and was lucky to get hold of the reception. But I was told to phone again at 1:45 pm today if I wanted to see that GP. I then started to phone the reception since 1:49 pm today. The line was automatically cut off for my calls made in the first 4-5 minutes without being getting through. Then the line became busy all the time. I then gave up the calls at 2:10 pm but cycled to the reception within a few minutes for making an appointment in person. The lady at the reception was polite, she told me an appointment with the specific GP would be the next week. I asked what about an appointment sooner with any GP, the answer was to call for an appointment either at 8:45 am or 1:45 pm. Just thought the booking system is crazy!

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

This practice mainly caters to the student population, but local residents are welcome too. Patients are given many options when it comes to making appointments - by phone, online, or in person. There are also some walk-in appointments available to see the nurse. The website is comprehensive and functions well. Receptionists are patient and friendly and the waiting area is sufficient - nothing special but there is a loo and a TV screen that plays a loop of health-related news and ad campaigns. Patients are called over an intercom which is a little fuzzy and takes you by surprise the first few times, and the crackliness of the speaker can make you paranoid that each name called might have been yours. I have seen 3 different doctors and a nurse at the practice. The nurse was very kind and friendly, and one of the doctors, Dr Merali, is fantastic. I didn't really get on with the 2 other doctos I have seen there, but they were both perfectly competent and knowledgeable as practitioners. The only problem I've had at this practice was when I ordered a repeat prescription script and it took a while to come back - after 4 days and 2 phonecalls I eventually went in and sat whilst it was hurriedly signed for me. But I can only assume that was a one-off, as generally this practice is very well-run. I would highly recommend it, especially to students.

Cleanliness

Efficiency

Caring

Nursing staff

Dignity/Respect