Torrington Park Group Practice

Torrington Park Group Practice 2020-04-02 Person 4 5 0

I am extremely happy with the services of Dr Hannah Bartlett. She is such a kind, wonderful and thoughtful doctor and person!! Always so professional and there to help. Thank you Dr Bartlett. Valyo Ignatov

Torrington Park Group Practice 2019-12-19 Person 1 5 0

I found the Asian receptionist very rude and dismissive when I was enquiring about a telephone appointment a doctor had missed over an hour ago. My appointment could not be seen on her computer therefore she wasn't bothered to do anything about it other than make a note. There was no consideration for the mental stress that it was causing me or the fact that it had an impact on my work day. I took the initiative to book an appointment with another doctor who was lovely and she could see i had an telephone appointment booked earlier that day on her computer confirming what I knew to be true. No communication was given to me from the surgery or the original doctor about postponing the telephone appointment, which was disappointing and very unprofessional. I think the receptionist needs to be a little more considerate about the way she deals with patients who approach her with a legitimate problem, and consider the affect her dismissive manner could have on their mental wellbeing particularly when they are going to the doctor and already feeling vulnerable or poorly.

Torrington Park Group Practice 2019-11-26 Person 1 5 0

This is hands down the worst surgery I have ever been a patient at! It is extremely hard to get an appointment. The secretaries will flat out deny having received copies of scans that I have been copied into so I know have been sent, only to discover them a few weeks later, delaying action on the scans. Referrals seem to take months to be sent in my experience. I saw someone in July, requesting physiotherapy and the referral did't go off until the end of September. It is one week shy of December now and I still haven't heard anything. I've felt my symptoms have been dismissed and they are not proactive enough. I have a number of complex chronic medical conditions and I never feel I am given the time to get my needs met. When I have more than one problem, I feel treated like i'm burdening them but they have to appreciate that people with chronic problems do have connected issues and the rule of one symptom per consultation should not apply. Maybe consider two slots for these consultations. I actually dread having to go there and want to leave. I'm looking for a practice out of area if they'll have me.

Torrington Park Group Practice 2019-10-02 Person 1 5 0

If the current system of calling on the day for an appointment is devised to deter patients from seeing a GP - then it has definitely worked. I have called on many occasions at 8.30am exactly, waited for up to 40 minutes in the queue only to be told there are no appointments left and call back tomorrow. Even when I mentioned to the receptionist it as an emergency (which it was) I was told there were no appointments available. The system whereby you go to the surgery in the morning and wait to see a GP is definitely better from a patient perspective. However long you may wait you at least do get to see a GP.

Torrington Park Group Practice 2019-06-21 Person 1 5 0

Clearly this surgery is not able to cater for the number of patients registered. At 8.30am this morning I was caller no 38 waiting in line to book an appointment for my sick 18months old baby. Later at the surgery my son’s appointment were delayed for over 1 hour. Very Appalling. The delay pushed into his lunch and nap time so naturally being a sick hungry tired baby he got restless, bored, running around crying and screaming. Unpleasant experience for the child, his parent and all the people in the waiting area. When my son played with the switch socket I got openly told off by one of the staff (blonde straight hair below shoulder, about size 16, middle aged, wearing a green earthy sleeveless dress with sandals) pointing finger at me. I appreciate her concern for my son’s health and safety but when I responded to her by only nodding and quickly picked up my son away from the socket however I didn’t appreciate her using her white privilege of doing big hand gestures across her neck speaking sternly “You know he could die !!!” then turning away shaking her head speaking out loud “OMG I can’t believe this” like I’m one ignorant incapable mother, and very quick to assume I don’t speak or understand English. Considering this is a family surgery and the fact that appointments are often delayed, there were no toys, books, kids table or play area in the waiting room, at least not on the ground floor waiting area for GP appointments. Knowing that this surgery see babies and young children they should have also done better at baby proofing the place for example the power sockets. This surgery is not child friendly or baby safe at all (open windows with no child safe lock within my son’s reach). There was very little empathy from the staff toward a sleepless tired mother like me who has been attending to a sick baby. During a previous visit my son vomited in the waiting room all over me and it was another patient that helped me and got the attention of the admin/front of house staff. The one hour I was there today waiting with an unhappy baby none of the admin staff had any empathy to offer my son or me any assistance or comfort until after I went up to complain about our wait, where one of the staff offered a highlighter pen and paper to entertain my son. Although a kind gesture Not sure how this is helpful for the stationery is not sanitised and my son will only either put it in his mouth or scribble the wall (which he did). Such a shame because I’ve seen 3 different GPs there and they are all excellent.