Torrington Park Group Practice 2021-09-27 Person 0 5 0

I had a Telephone appointment booked for today. I provided the Practice with both my Mobile and Landline numbers. But despite keeping (both) my Mobile and Landline phone lines free all morning, I did not receive any calls (nor voicemails) to my Mobile, nor to my Landline number. Yet, at the end of the morning, I received a text-message from the doctor saying he had cancelled the appointment because he had been unable to get through to me. I am very disappointed with this - even if my Mobile number wasn't getting through, I would have expected the doctor to have tried on my Landline instead, or atleast have tried my Mobile several times more. Given this current age where patients are having to rely so heavily on telecommunications, I would have expected the doctor to show a bit more patience and understanding by trying several times, rather than just immediately cancelling my appointment so easily. Given how incredibly difficult it is to book an appointment at this Practice anyway (due to them always being booked out in the mornings), I find this incredibly unfair, as it leaves me back at square one again without an appointment.

Even if my Mobile number wasn't getting through, I would have expected the doctor to have tried on my Landline instead, or atleast have tried my Mobile several times more. Given this current age where patients are having to rely so heavily on telecommunications, I would have expected the doctor to show a bit more patience and understanding by trying several times, rather than just immediately cancelling my appointment so easily.