Share review of Torrington Park Group Practice

Torrington Park Group Practice 2021-12-17 Person 1 5 0

Yet again I have been given an appointment over a month after contacting the surgery. The receptionist was rude and condescending on the phone when I explained that the e-consult website had crashed. Having to wait a month to review heart medication and results from neurology tests is just not okay. The whole appointments system needs to be rethought as it is extremely stressful.

Sue on reception is fantastic. The rest of the reception staff need to be trained in how to speak to people. Patronising and condescending conversations at any time are unhelpful, it is worse when you are unwell.