Tilehurst Village Surgery

Written by a patient

Managed to get through at 8 30 this morning to request telephone appointment with doctor to discuss Hospital letter sent to surgery 1 month ago suggesting different treatment,drug,etc The receptionist said the letter not received? It is now 18 50 and no call received as yet,I have sat by the phone all day,not wanting to miss the call,this is not proper patient care!

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Written by a patient

In the past few weeks, I have attended several times. The doctors have been very professional and helpful. The nurses have been moody, grumpy and unfriendly. Is there an issue? It's highly unprofessional.

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Appointment

Written by a patient

Rang before 10:00 and was given a pm appointment same day with no questions as to why etc. Consultation happened on time. Dr was thorough, asked questions, wrote prescription and discussed follow up including a call to me in two days time. All very pleasant and professional.

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Written by a patient

Once you have attained the Holy Grail of an appointment you are well treated but boy, you're sure made to jump through hoops to get one. Despite A&E advising I get a Doctor's appointment for an unrelated condition and despite physically visiting the surgery to book one, I still had to endure the telephone reception torture next morning. This involves repeated attempts to an engaged line, no ring back service here, and eventually the line opens and you think Hooray! but no. It's now the fun starts. A voice message warns you that surgery staff will not tolerate abuse and the phone will be put down if you do. Why? Has their system upset others before me or is it an excuse? Eventually a human appears on the line and now you have to share your symptoms with a formidable gateway, untrained in medicine but the sole arbiter of whether your ailment is serious enough to see her boss. In my case, I was fobbed off with a call back as one doctor had pulled a sucker. Said call back eventually arrived and after passing a second oral diagnosis, by a Doctor this time, I am actually going to see one tonight. Hopefully, he can provide the service for which the NHS is often praised

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Written by a patient

Have been with this surgery for about 20 years now, rarely visited but as I am getting older I have had more issues and have found it slightly disappointing. Drs Pizura and Underwood are fabulous but others I have seen recently have been less than interested. Barely looking at you and simply completing records. In addition the appointments system is incredibly frustrating. Trying to get an appt is impossible if you have to work and are not able to a) get through at 8.00am or b) be able to keep ringing. I was told at one point to turn up at the door as there was a better chance. As it happened, I did get an appt but there were about 6 people waiting - what bout those people who weren't able to get to the surgery at that time?

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Staff

Appointment