Tilehurst Village Surgery 2015-08-04 Person 4 5 0

I am British and have recently returned to the UK after having lived abroad for many years. I heard so many awful stories about the state of the NHS that I just presumed any experience with healthcare here would be a bad one. On the advice of my Niece who is a patient of Tilehurst Village Surgery I registered with them. I was not surprised but honestly amazed at how professional, well organised and helpful every one is at the surgery. That is the whole group of people who work there. The Doctors, the Nurses and the Reception personnel. They are an absolute credit to themselves and their profession. The Doctors are open minded and caring but honest at the same time and give excellent advice. The nurses are great, totally efficient and kind. The Reception staff make every effort to accommodate the appointments we require. They even leave space for urgent patients most days. Personally I ask for an advanced appointment, book able in advance. Which is a good system and I am happy to wait a few days if necessary as I'm sure there must be many more urgent cases than myself. In this way we are able to actually request the Doctor we feel most comfortable with Also the surgery leave certain free apppommemts in the morning for more urgent cases which is very logical. The whole system that they use is inspiring and efficient and very well organised. Also their system of prescribing prescriptions on line works so well. You can request your prescriptions to be sent to Triangle Pharmacy where it is easy to pick them up from without having to go to the surgery twice. I honestly rate this surgery 10/10!!! Congratulations to all who work there for doing such a great job. Kind regards, Karen Schiabello