Written by a patient
24th February 2018
Absolutely ridiculous appointment system, suitable only for people with nothing to do all day. You can’t pre-book appointments, only phone on the day after 08:30 or show up on the day after 08:30, neither of which are guaranteed to get you an appointment. I’m at work at 08:30, 30 miles away so if I am fortunate enough to get through before all of the appointments are gone I have to drive back 30 miles any maybe back to work again 30 miles. Am I expected to not go to work just in case I can get an appointment?.
Also, on the last two appointments I did manage to get (only after asking for details of complaints procedure) the doctor didn’t even have the decency to see me at the appointed time even though I was the first appointment on one occasion (20 minute late) and the second on the other (30 minutes late) and I know for a fact that on the second occasion the doctor didn’t even arrive until five minutes after my appointment time.