Thornton Heath Health Centre

Both The GP and the nurse listened to my comments and replied courteously to my questions where relevant. Excellent all round.

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If only the govt would stop interfering with the N.H.S and stops all cuts. The elderly citizens would live a little long. By having all sorts of cut in the budgets. Doctors and G.Ps are having stressful moments. Where we phone for appointments, the phone keeps ringing, saying you are in the queue so I go down personally. N.H.S deserves to be given top priority such as raising the money and more doctors and nurses - and look after those citizens who had contributed and let other countries fight their own wars. So we don't have to spend on arms - e.t.c.

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Very good.

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Written by a patient

I came to get my blood pressure checked as it was too high when the Doctor took it. I saw Nurse Maryrose. She asked me if I was a new patient (I have been with the surgery for 11 years) and then realised she had the wrong details on the screen. She was unfriendly and cold. My reading was higher than when the Doctor did it, The second was lower, by this time I was anxious. I started to say something and she answered "Shhhsh!" and was scrabbling in her drawer, brought out a bit of paper and asked me if I would like a jab against Shingles. I refused. She did another reading, it was much the same as the last. She booked an appointment for me for the following week for another reading telling me if it was still high, I would have to see a Doctor. I would have thought that getting the right patient on the screen might have been a good start, greeting them by name and making them feel comfortable would have been a plus. Especially for Blood Pressure readings. And being told to "Shhhsh" is unprofessional, rude and out of order. I will be asking Not to see her again. I will make a point of

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Thorough.

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