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Thorniley-Walker and Partners
2020-12-12
Person
1
5
0
Written by a patient
Written by a patient 12th December 2020
Do not use this surgery, they continually refuse to engage with consultants who ask them to prescribe medicines and ignore constant phone calls from consultants secretaries. They lie to patients and it would be less painful to extract your eye lashes one by one with a tweezers than having to deal with their continuing incompetence especially towards children!
Suggested improvements
Listen to your patients, call them back, answer letters written to you by consultants. If this was an isolated incident I would be less scathing, however it isn't. Sort your SOP's out and train your reception staff with manners.