Thorniley-Walker and Partners

Medical Centre, Gibson Court, Boldon Colliery, Tyne & WearEngland, NE35 9AN 1 2 3 4 5 7 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

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1 2 3 4 5
Written by a patient
12th December 2020


Do not use this surgery, they continually refuse to engage with consultants who ask them to prescribe medicines and ignore constant phone calls from consultants secretaries. They lie to patients and it would be less painful to extract your eye lashes one by one with a tweezers than having to deal with their continuing incompetence especially towards children!


Listen to your patients, call them back, answer letters written to you by consultants. If this was an isolated incident I would be less scathing, however it isn't. Sort your SOP's out and train your reception staff with manners.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
5th November 2018


Reception staff make you feel like you are an inconvenience. They continue their personal chatting while you stand at the counter, not even acknowledging you are there. When they do find time for you they are abrupt and unhelpful. Very poor customer service.

Recommend
Rating not given.
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
13th April 2017


The service I received from Dr Pegman on Monday morning was brilliant. I was very poorly and she took control of the situation with calm and efficiency. She rang the hospital to book a bed and sent me straight to A & E where I was admitted for urgent respiratory treatment. Dr Pegman was very clear and made me feel so much better knowing I was getting the treatment I needed. Thank you.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
10th July 2016


Friendly efficient staff , Never have a problem getting an appointment I like to see a certain Dr if they are not available I am offered an alternative or can wait until the Dr I like is back , The surgery and surrounding area is always very clean and tidy , Never have a problem parking in the secure cark park

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
28th February 2016


The difference between my former medical center & Gibson court is like night & day I was used to a surgery for years, where it took all day to get through to a receptionist by telephone. The appointments when eventually booked i arrived 15 minutes early ,still waiting to be seen 1 hour later. It seems the staff at Gibson Court care more and nothing is to much trouble, making any visit less of a choir.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Thorniley-Walker and Partners: http://iwgc.net/ecblw