Thorniley-Walker and Partners

Medical Centre, Gibson Court, Boldon Colliery, Tyne & WearEngland, NE35 9AN 1 2 3 4 5 7 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
1 2 3 4 5
Written by a patient
12th December 2020


Do not use this surgery, they continually refuse to engage with consultants who ask them to prescribe medicines and ignore constant phone calls from consultants secretaries. They lie to patients and it would be less painful to extract your eye lashes one by one with a tweezers than having to deal with their continuing incompetence especially towards children!


Listen to your patients, call them back, answer letters written to you by consultants. If this was an isolated incident I would be less scathing, however it isn't. Sort your SOP's out and train your reception staff with manners.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
12th December 2020


Do not use this surgery, they continually refuse to engage with consultants who ask them to prescribe medicines and ignore constant phone calls from consultants secretaries. They lie to patients and it would be less painful to extract your eye lashes one by one with a tweezers than having to deal with their continuing incompetence especially towards children!


Listen to your patients, call them back, answer letters written to you by consultants. If this was an isolated incident I would be less scathing, however it isn't. Sort your SOP's out and train your reception staff with manners.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5


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Resources

Short link to review Thorniley-Walker and Partners: http://iwgc.net/ecblw