Thorniley-Walker and Partners

Medical Centre, Gibson Court, Boldon Colliery, Tyne & WearEngland, NE35 9AN 1 2 3 4 5 8 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
1 2 3 4 5
2nd November 2021


I am sure it would be easier to get an audience with the Pope, than a face to face appointment at this surgery, although to be honest, I have heard numerous similar complaints regarding other Practitioners! Since the onset of the COVID epidemic, access to a doctor has been appalling. In fact, access to the surgery until quite recently is akin to accessing Fort Knox! It's shameful, and disappointing that over the last two years we have been able to access, and be served as usual in any supermarket of our choice, ( by staff on about eight pounds per hour), yet doctors have been conspicuous by their absence regarding our medical needs. It seems all consultations are at the end of a telephone now. Try reading a patients needs down a telephone line. What happened to the Hippocratic Oath? Sad, angry and disillusioned just about sums it up.


Everything!

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
Rating not given.
Staff
Rating not given.
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
12th December 2020


Do not use this surgery, they continually refuse to engage with consultants who ask them to prescribe medicines and ignore constant phone calls from consultants secretaries. They lie to patients and it would be less painful to extract your eye lashes one by one with a tweezers than having to deal with their continuing incompetence especially towards children!


Listen to your patients, call them back, answer letters written to you by consultants. If this was an isolated incident I would be less scathing, however it isn't. Sort your SOP's out and train your reception staff with manners.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5


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Resources

Short link to review Thorniley-Walker and Partners: http://iwgc.net/ecblw