The White Practice

The White Practice 2023-12-13 Person 4 5 0

It’s always easy to get a face to face appointment or a telephone consultation if the face to face gone. Nursing team are very helpful, doctors are very professional.

No suggestion.

The White Practice 2023-10-26 Person 2 5 0

It is easy to get an appointment and generally I cannot fault Dr Morcos except I think he could be better informed regarding Menopause and mental health. The receptionist are helpful at times depending on who is working that day as sometimes you get a lovely helpful person and other times they are blunt and rude. I am always polite and it is disconcerting to get rudeness in return to politeness.

It would be good to recognition of a request sent.

The White Practice 2023-04-24 Person 4 5 0

I was pleasantly surprised how easy it was to get a face to face appointment last Friday. The doctor was brilliant she was patient and thorough I wish she worked their full time. My only complaint was the receptionist. There is one secretary and one receptionist that are extremely unfriendly. It is very off-putting to walk up to the front desk and be polite and friendly to be met with a stony stare and be treated like a bad smell. I don't understand why everytime I encounter these two individuals they treat me and other patients that I have witnessed in the waiting room like a bother?

Receptionist needs to realise that politeness works both ways and a smile wouldn't hurt.

The White Practice 2022-12-21 Person 2 5 0

It is very hard to get a face to face appointment. I have had earache for 7 days tried for 2 days to get an appointment and could only get a telephone one. Doctor prescribed antibiotics ear drops on the telephone, saddened that this is the way it is that a doctor doesn't even see you when you have an ear infection and can diagnose what's wrong without looking in your ears.

Had a face to face appointment.

The White Practice 2022-11-14 Person 1 5 0

The receptionists are extremely rude, I have been at this practice for a number of years. there is one receptionist who needs to go on more training on how to speak to patients. She is totally lacking in compassion. Doctor Morcos has no interest if you speak to him about mental health difficulties. When I tried to talk to me he kept interrupting and gave me a leaflet and prescribed medication that didn't help.

Reception staff need training on how to speak to people. Dr Morcos needs to improve how he approaches mental health with patients.