The Village Surgery

The Village Surgery 2021-12-21 Person 5 5 0

I received a text asking me to call and make an appointment for my annual blood test, I was offered various dates and times. I arrived about 4 minutes early, was seen on time by Yvonne who explained what was to happen and dealt with me in a professional and friendly manner.

nothing could have been better

The Village Surgery 2021-03-27 Person 1 5 0

Almost impossible to get an appointment! Tried online and my request was just closed by a receptionist! Called to get an appointment and went through the irritating phone systems auto attendant, press 1, press 2 etc... then got cut off! Website opening hours for Saturday have been wrong for years!

Get rid of 'System online' or make it more intuitive and easy to use. Answer the phone! Look, when people are ill, the last thing you want is to be logging in online to request to see a doctor or even a callback. Same for your phone system. Ultimately these systems will end up costing people their lives because they will either give up or not be able to understand what they are supposed to do.

The Village Surgery 2016-09-02 Person 2 5 0

At the end of May I suffered paralysing pains while in the south of England and, having struggled to drive back home, I made an appointment at this surgery for further diagnosis. A rather cursory check was made and I was advised to take some painkillers. As my partner (who lives in Maltby) attends the hydro pool in Rotherham I asked whether I could have a note to be able to also use that facility. I was provided with a letter but that is not sufficient and I am now waiting for an appointment at the hospital. The pain is still with me and I do wonder just how long it will be before I can attend that appointment. There does seem to be long delays between each stage of this process with very little communication regarding (the lack of) progress.

The Village Surgery 2016-08-03 Person 0 5 0

No problem to phone I got an appointment with one doctor I wanted to see. I was seen within 20 minutes of my given time. All the staff were very helpful.

The Village Surgery 2016-07-15 Person 4 5 0

I have total faith in the care myself and my family have been given since registering with the practice at the village surgery eight years ago