The Swan Practice
Written by a patient
23rd August 2020
To have a response from the telephone can take up to 40 minutes..you darent put phone down as you will go to back of the queue. Once through mostly there are no appointments , no telephone appointments .....and you are told to go through same procedure next day.
One is not allowed to book appointments more than two weeks ahead by which time list is full again
HAving got to speak or see the doctor...they invariably don’t know your history have not had time to look at your notes.....and are limited in time allocated.
There is no patient care.
At present it is even worse ...due to illness and you are required tohave a blood test to hopefully get some diagnosis you can then not get test done for three weeks..this is ridiculous. This is not the sAme the country over. If you wait 3 weeks for blood to be taken, then a few days for results....then yet again you battle to get a doctors appointment.
Receptionists reading and giving opinions on results is unacceptable, they are not medically trained,they do not understand patients history .
If they were to do a survey in this area I think they would find general dissatisfaction amongst people.
Firstly.have more full time doctors.
Have a walk in clinic for blood tests.
With out doubt you have far too many people on your books, not forgetting University, boarding school pupils who are classed as temporary patients. You declare 30,500 on your books I would challenge that considering there have been more than2000 new homes in this area.
For any one person who has a particular history they should be able to have an appointment with a doctor who is familiar with their needs.
Follow up diagnosis with the patient ...show you care.( having been diagnosed with Parkinson’s last year I have had no support from the surgery, and have waited in excess of a year to see a Parkinson’s nurse.
Give patients to give their concerns and complaints anonymously....people put up with poor service as in this town we have no choice. The surgery has a monopoly.