The Surgery

212 Richmond Road, Kingston upon Thames, England, KT2 5HF Also known as: St Albans Medical Centre 6 reviews

Reviews

Recommend
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1st June 2022


Genuinely the worst service I have had at doctors surgery. Just do not bother to register. The service is so rude. The doctor was so abrupt and unhelpful and clearly did not care one bit. A double appointment was made for me and I was in and out within 5 minutes. As a new patient to the surgery, I would have expected an initial chat, maybe blood pressure taken (I’m middle age) perhaps a chat about any medication I’m on - just a brief but general overview. None of that, nor was I given the change to discuss anything. The whole appointment was abrupt, rude and entirely unhelpful - I will be moving practices asap as I refuse to put up with this inferior service.

Suggested improvements
Take a look at other practices in the area and see what there customer care is like. Perhaps try to show a shred of kindness to worried patients and not be dismissive.

14th July 2022
Response from The Surgery

Thank you for sharing your experience. I am sorry to hear the service was not satisfactory. I will be addressing to all staff. Milena, Practice Manager

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6th January 2022


Worst service ever. The “doctors” disregard everything you say to send you home so they have less work to do. Would not recommend to anyone.

Suggested improvements
Get better doctors

14th July 2022
Response from The Surgery

Thank you for your feedback. I am sorry your consultation with a GP was not satisfactory. This will be shared with our GPs. Milena, Practice Manager

Experience
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1st March 2021


The doctors prescribed wrong medication 3 times after another!!!!! They do not care about you in any way unless you have covid avoid this surgery it’s really bad

Suggested improvements
Get some actual doctors

14th July 2022
Response from The Surgery

Thank you for your comment addressed to "some" of our GPs. I will be sharing your feedback with our staff. Apologies on behalf of the Practice. Milena, Practice Manager.

Experience
Involvement
Cleanliness
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Written by a patient
15th May 2017


Very good sugery as long as you do not have a problem. The doctors have no time to listen to you and are very good at making you feel guilty of disturbing them.

14th July 2022
Response from The Surgery

Thank you for your comment and apologies for providing less than satisfactory service on this occasion.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
11th May 2016


Doctors are helpful enough, although consistency is difficult due to lack of appointments. Reception staff rude and unhelpful.

14th July 2022
Response from The Surgery

Thank you for sharing your feedback. Please contact us directly if you experience any difficulties with getting an appointment.

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Involvement
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Resources

Short link to review The Surgery: http://iwgc.net/ecakg