The Street Lane Practice

The Street Lane Practice 2023-08-14 Person 2 5 0

I've been with the surgery for years and it's near impossible to get seen by a doctor. Takea hours to even get through to someone in the first place. It's the last thing patient's need when we are ill!

Service. Calls are always out of capacity can be left trying for half a day!

The Street Lane Practice 2022-09-17 Person 4 5 0

Very helpful caring staff, much easier to get an appointment if you use e-reception saves queuing on the phone. Have always been helpful and friendly with me, no complaints.

Nothing

The Street Lane Practice 2021-03-26 Person 1 5 0

The medical care is superb, the problem is with their staff. The receptionist was extremely rude, clearly thinks very highly of herself and her own opinions, and nothing of patients. Why is this person employed in such a sensitive position? Receptionists here used to be lovely kind people. What went wrong and why do the partners put up with their staff causing so much distress? One of those staff has reduced me to tears on several occasions, once crying for several days. Do the Partners even realise what goes on? Please sort this out, I would hate to leave the practice after so many years just because the receptionist is so awful to patients, and leave such particularly good medical care.

Not employ such people . Or, to be slightly more realistic, get rid of the really nasty one, and when circumstances permit, send the others on a course to learn how to speak to people kindly, get rid of their egos and start behaving like decent human beings.

The Street Lane Practice 2020-11-27 Person 1 5 0

Receptionist is very very rude indeed. Shows zero empathy for callers who are stressed. She is very unhelpful and frankly needs replacing by someone that actual cares about people.

Get rid of the current receptionist and replace her with someone that cares for people and has some degree of empathy.

The Street Lane Practice 2020-05-29 Person 1 5 0

The receptionist is very unhelpful, very rude, and in one case caused very considerable distress to a patient, leaving that patient close to serious harm and most assured by said receptionist that they were most definitely not going to get any help from this practice. There are a couple, maybe more, of very good doctors at this surgery, getting blood from a stone is easier than accessing one,. It is appalling that someone with this attitude is permitted to work in a patient facing role, causing such pain and distress. One should be able to trust the doctors' staff, this one could be trusted about as far as one could throw a concert grand over one's shoulder.