The Strand Medical Centre

The Strand Medical Centre 2021-12-07 Person 0 5 0

I have an emergency appointment when I require a face to face appointment ( this could be very sinister thing which needs checking and removing asap). I explained this to the receptionist and she said a doctor will call you to discuss it. I stressed the seriousness of this and it needs to be checked asap and she still said I would need to be phoned first. Absolutely ridiculous. Although the NHS are recommending that these types of appointments needs to be seen asap. This surgery don’t care what the nhs think and will go off their own rules.

Give me a face to face appointment asap

The Strand Medical Centre 2018-09-03 Person 4 5 0

I and my family have been a patient at this surgery for over 10 years now, and I have no plans ever to move doctors. It has been the only doctors surgery that if needed I can get in to see the doctor the same day.The receptionists bend over backwards for you. I have been in reception and seen how rude and how abusive some people are, and I can only say - change doctors - we honestly don’t want to see that type of behaviour.

The Strand Medical Centre 2015-03-09 Person 1 5 0

I phone the surgery and ask the receptionsit to pre-book an appointment with any Doctor at any time. I repeatley get told that there is nothing to pre-book and to phone at 8am when all routine and pre-bookables are released. I have explained to the receptionsit everytime that I am at work at 8am-5pm. I am unable to make a phone call as I am answering them, and haven't got anyone that can phone for me. I had a day off sick and started phoning at 758am, I tried 44 times and finally got through to be told that all appointments had gone and there was no triage left. I am completely disgusted that I was offered nothing. Absoutely nothing!!! I did however see a Dr last week after being able to pre-book the appointment 2 weeks prior, now I need a follow up. I phoned today and again told I have to phone at 8am when the appointments are released! I am at work at 8am answering phones!!! I can NOT make phone calls. I need to have pre-bookables. I could suggest moving to another surgery but I am not going to. I want great care but I certainly am NOT getting it. This happens with my whole family. It is shocking! At least you are consistent when saying no!! Not something to be proud of.