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most uncaring staff. tell you they will ring and don't. say they will follow up with a doctor and don't. say they have passed a msg on and they haven't. I'm dealing with grief and trying to move house they are making me reduce depression medication and they snap at you on the phone when you ring with a query. last week a doctor hung up on my husband. I cannot believe medical staff can act like this. I am honestly shocked and appalled. I would certainly NOT recommend this surgery to anyone.