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The Rowans Surgery
2019-11-12
Person
1
5
0
Written by a patient
Written by a patient 12th November 2019
Been a long time since I've needed to use the surgery and if anything it's got worse. Nine calls and then a half hour wait on the phone before I got to speak to a receptionist (who was lovely). Promised callback eventually came (after I chased) late in the day. A person who failed to give a name barely listened to me, kept asking me to talk more slowly cos he couldn't type fast enough to keep up, missed any sense of what I was telling him, said I needed to come in but offered me an appointment in under an hour - so I could not get back from work in time. Then said he could not give me an appointment for the next day - meaning the whole palaver starts again the next day. Shambolic and rude.