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The Rowans Surgery
2019-03-12
Person
1
5
0
Written by a patient
Written by a patient 12th March 2019
Shocking service which has gone on the 7-8 years I've lived close by.
Receptionist simply put the phone down when politely trying to make an appoint.
I got sent to a local hospital to give a sample and was given a pot to provide it in. I arrived with sample in hand to a closed department that no longer provided that service - absolutely no coordination with other supporting NHS facilities locally.
Numerous times you wait on 30-45 on hold, if you get through you get offered appoints in 3-6 weeks time unless urgent, where you get offered a call back.
I believe this surgery is staffed by temporary/agency GPs as no two appointments have I seen the same person and may explain some of the coordination issues.
Just unbelievable that NHS facility can be ran so badly.