The Red House Surgery

The Red House Surgery 2022-08-17 Person 1 5 0

There are never any appointments even when you are told to ring at 8.30 am on the dot. The receptionist ( or care navigator (!)) decide whether you will be given the privilege of an appointment and I can only presume they have sufficient clinical expertise to decide whether a patient is ill or not. I have tried twice to make appointments in the past two years having not bothered the surgery for roughly the past twenty years. Neither time was I allowed to move past the receptionist. So its impossible to know if the doctors are good or not.

Make it easier to get an appointment or at least speak to a doctor not be diagnosed by the receptionist. Not be told by the receptionist that I don't understand what state the NHS is in.

The Red House Surgery 2017-02-21 Person 3 5 0

Great surgery except for 1 or 2 receptionists who really need to cheer up a bit and not talk to patients the way they do