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The Portmill Surgery
2019-03-28
Person
2
5
0
Written by a patient
Written by a patient 28th March 2019
Have not been able to get an appointment for over two weeks. Ring them and they don’t have any, I had enough and started crying and they magically had one. I have sat in the waiting groom before for 1 hour + but I was 10 minutes late as I am a care worker. I was turned away, I asked to speak to the supervisor who was rude and unhelpful as reception said they couldn’t fit me in untill next week. I then explained my situation to the supervisor who then suggested I wasn’t being truthful with facial gestures. After all this she magically makes an appointment the next day. The reception is terrible and the phoning in system is not efficient. People who would crazy hours and long hours can’t call at 8 and 2 don’t get an appointment.