Report this review of The Petersgate Medical Centre

If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.

9th July 2022


Phoned the Surgery to book an appointment but got the usual don't come down and 'Due to covid' crap recorded message (talk about milking it) then got cut off, went to the website to book an appointment and the online appointments were suspended for that day and call the surgery at 8am tomorrow. Because I was at work I phoned in the early afternoon and was told by the recorded message I was number 3 in the queue, 32 minutes later I finally spoke to the receptionist who was as helpful as toothache!! Polite but couldn't care less. I asked to make an appointment and was told you have to phone at 8am to get an appointment for that day, I was asked what the problem was and since when has a receptionist been a trained medical practitioner?!? If i wanted to tell someone who had no idea medical experience of a personal problem i'd go on Facebook!! I was diagnosed a year ago with a "vestibular schwannoma" (Brain Tumour) and although it's benign it's growing and I have headaches, loss of balance etc. Even though I made this clear to the medically trained receptionist it made absolutely no difference, she asked "if you think it's an emergency" !! Emergency... what do you think!?! In the end I said I would go and see the Chemist, and she was happy with that. What a wonderful caring HNS we have, thanks for nothing!

Suggested improvements
everything!

Experience
Involvement
Cleanliness
Staff
Appointment