The Peninsula Practice

The Peninsula Practice 2022-02-22 Person 1 5 0

The surgery and nursing team are not fit for purpose, when they refuse to make an appointment for a 89 year old man who can barley see and has dementia. Said patient was sent to Aldeburgh at great stress and confusion to him, all he needed was to have a dressing changed, not exactly major surgery. On arrival at Aldeburgh the nurse and GP refused point blank to change the dressing and sent him to Ipswich hospital. The surgery then refused to accommodate any appointment needed to change the dressing, resulting in a twice weekly trip to Ipswich hospital. The hospital staff are astounded at the incompetence of this practice. It is a disgrace to the NHS.

You could employ receptionists who actually listen to the needs of the patients. You could employ nurses who are actually capable of doing their jobs. You could perhaps hand over Alderton surgery to a GP who actually wants to see and treat patients who live in the area rather than concentrate on a more affluent clientele.

The Peninsula Practice 2021-08-03 Person 0 5 0

I have been with this surgery for several years, and have watched its demise over the last 2/3 years. It is almost impossible to get past the receptionists at this practice and I refuse to discuss my medical conditions to an unqualified practitioner, let alone be triaged by them, I am quite able to assess myself when I need to see a doctor, I wouldn't be phoning for an appointment if I didn't deem it necessary... There is absolutely no communication between the gp's and patients, re test results, outcomes, medication, nothing ever seems to get completed. You phone, you get a telephone appointment with a gp, no specific time just sit at home and wait for them to phone you, great if you don't work, but when you have a job in the public sector that doesn't allow you your phone on what use is that, Im certainly not going to discuss my issues in public...If you say you can't take tbe call the response is usually try again another day!!!!!!! how very helpful. An e.g of the service this practice offers, try to order repeat prescription online, cant as need medication review, great your telling me now when I'm about to run out of medication, you couldn't arrange a pop up last month when I placed my repeat, phone practice you are 32 in the queue, phone back later and wait 25 minutes for someone to take my call, explain to receptionist who offers me a medication review next week, but my medication will run out tnis week , can I have an appointment on my days off next week, sorry nothing on those days, but I need my medication this week, I'll put you through to dispensery and you can try phoning back next week. So problem this month is resolved but we'll have the same problem next month, because you can be sure everytime I phone the conversations will be exactly the same...an absolute waste of my time and theirs. I feel completely let down by tnis practice in all aspects of my well being...

You could stop the triage system by the receptionists, tney are receptionists not qualified to make decisions on who a patient should be seeing, as a responsible adult I am capable of making that decision myself, You could start seeing patients again face to face,, everybody else has returned to work normally now, I'm a nurse and I see patients why aren't gp's how can you assess iver the phone. You can communicate test results whether nad or pos and offer a follow up instead of just leaving it in limbo, if results are nad and the problem persist it needs to be addressed.

The Peninsula Practice 2020-02-11 Person 1 5 0

The triage service is ridiculous. How can you justify waiting for a call from a doctor when you're at work. Also I do not wish to discuss my problems with work colleagues. You cannot take you're phone into a workplace and answer the phone in front of customers who can then listen to the conversation you're having. This surely breaches the data protection act. I am actively seeking another surgery that won't infringe on my human rights for my health care. Using a receptionist without medical background and to assess weather you need a call from the doctor is also unorthodox. Get a grip a realise what a catastrophe you are causing. People are going to get seriously ill because of this deranged new system. To put it into perspective, working on a checkout, let's say Tescos. You need to see the doctor. First you are not allowed you're phone on the shop floor. Answer the phone whilst serving a customer, they will know you have a problem, they will listen to that problem, oops, you've just been given a warning or the sack. Well done to whoever thought up this hairbrained scheme.

The Peninsula Practice 2019-12-27 Person 1 5 0

The new Triage system is not fir for purpose, you can only get an appointment after discussing with receptionist who will decide if you need to see a doctor or not.. and ONLY on the day you call or visit.. I am not prepared to discuss my personal health with someone on the phone who is not medically qualified (ie a doctor) to do so. If they have no available appointments you have to call or visit the next day and try again .. they will not give you a future appointment. This system is not fit for purpose, no wonder people are going to A&E or calling out an ambulance.. As I understand two doctors have left this practice due to a decision to expand the practice amalgamate with Aldeburgh practice . so we have an expanded area, thousands more patients and two fewer doctors... the NHS is not fit for purpose.

The Peninsula Practice 2015-10-12 Person 2 5 0

I left the surgery feeling very upset and embarrassed as the receptionist had demanded to know what I was seeing the doctor for, I had several people behind me who would have heard and it was a very personal matter. I noticed the receptionist continued to have quite loud conversations with various patients about their medical conditions/ailments , though the mostly elderly patients didn't seem to mind it made me feel uncomfortable. Knowing this is a small village surgery I'd expect a little over familiarity but I feel any doctors receptionist should be discreet and professional.