The Park Medical PracticeCannands Grave Road, Shepton Mallet, Somerset, England, BA4 5RT 70 reviews
I’ve used the on line contact and found that very good. I did not need an appointment but got a call back the same day and also a time slot for when the call would be. However when trying to ring for an appointment for a regular injection I was 23 minutes in a queue.
Please have more people answering the phone. I called in the afternoon hoping it would be quieter and was number 4 in the queue. I held on as I thought it wouldn’t take too long but it took 23 minutes - seemed like only one person taking calls!
Everytime I make contact with the surgery they are always ever so helpful and manage to see us on the day that we contact them. All of the GP’s are brilliant with my young children. I really can’t fault them. You hear too many people moaning about the NHS or their GP so it is important to talk about the positives. Thank you for being brilliant.
Had my doubts about the online comms., but highly efficient, and email response sorted within 90 minutes. Remarkable.
Nothing. Works very well.
I am really happy with the process of submitting an enquiry online. Each time I have used this, I have had a prompt response (usually within an hour or two). It is great not having to call and wait on the phone, which frees the line up for those who do not use the internet. I also wanted to say a word about the receptionists at Park, who I think do a great job. I was in there when a gentleman was having difficulty understanding what he needed to do and was having a very lengthy and repetitive discussion with the receptionist. She dealt with him politely and fairly and displayed incredible patience. Unfortunately, this caused a queue to form behind him, but another receptionist came out and quickly made short work of it. Well done ladies!
Nothing. I was happy with my appointment time and the service received.
We all know the NHS is under strain and are willing it to succeed. I think new technology and communications can help a lot and I applaud the innovative means of making contact and booking appointments of different kinds. It has worked pretty well for me so far, but I do worry about people totally out of touch with means of accessing the Internet.
Keep lines of telephone communication open.
Short link to review The Park Medical Practice: http://iwgc.net/eb6u6