The Park Medical Practice

Cannands Grave Road, Shepton Mallet, Somerset, England, BA4 5RT 79 reviews

Reviews

Recommend
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10th August 2023


Getting an appointment in this surgery has become a joke! You recently played apart in my 16 year old son losing his 1st summer job because you wouldn't see him when he needed you. Mental health doesn't just stop being a problem until you can squeeze someone in!

Suggested improvements
Sort your surgery out and stop making the community feel like you have no time to see them or their not an emergency. Your turn around times for appointments is so bad that you impact people's lives. Really wrong and something should be done about you.

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15th May 2023


After waiting a week for a chest infection to clear, but which was steadily getting worse, I decided it was time to seek medical help. I contacted the practice through the online contact form, less than two hours later I had a call, and was seen an hour after that. All in all, an excellent system that works. In thirty eight years of being with the practice I have never found them to be anything but courteous, professional and caring. I’ve never had a bad experience in all my time with them. Please treat them with respect.

Suggested improvements
Nothing, system is perfect.

22nd May 2023
Response from The Park Medical Practice

Thank you so much for taking the time to leave feedback about the Practice. We appreciate your kind comments and hope that we can continue to provide a good service for many years to come. Steven Elliott, Deputy Practice Manager.

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15th May 2023


I think Park Medical is a fantastic practice, My Husband was not well today 15/5/23 I sent in a request for him to see a Doctor within an hour he was seen by a lovely Doctor who explained everything to him sorted out X Ray, Blood tests, and other issues, I can not fault this practice we have always had first class service I would like to thank you all at Park Medical Practice for all your hard work. Carol Twining.

Suggested improvements
There is nothing you could do better.

22nd May 2023
Response from The Park Medical Practice

Thank you so much for taking the time to leave feedback about the Practice. We really appreciate your kind comments and have passed them on to our team. Steven Elliott, Deputy Practice Manager.

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2nd May 2023


My family and I have been patients at park medical for about 5 or 6 years and have always received excellent, timely care. Unfortunately this is not the case everywhere and we are very lucky to have park medical on our doorstep. I am writing today because 2 weeks ago I woke up in severe pain. I requested an appointment through the website and an hour later I was being seen by Dr. Ayo who was incredibly caring and responsive. He gave me a prescription and a referral to Yeovil hospital. I was seen at Yeovil Hospital AEC 2 hours later. I could not have been better looked after and I just want to say how appreciative I am for the superb service and care I received.

Suggested improvements
Nothing at all. A million thank yous.

22nd May 2023
Response from The Park Medical Practice

Thank you so much for taking the time to leave feedback about the Practice. We appreciate your kind comments and are glad you have received such positive care since joining the Practice. We have passed your comment onto the team and Dr Ayo. Steven Elliott, Deputy Practice Manager.

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17th January 2023


I’ve used the on line contact and found that very good. I did not need an appointment but got a call back the same day and also a time slot for when the call would be. However when trying to ring for an appointment for a regular injection I was 23 minutes in a queue.

Suggested improvements
Please have more people answering the phone. I called in the afternoon hoping it would be quieter and was number 4 in the queue. I held on as I thought it wouldn’t take too long but it took 23 minutes - seemed like only one person taking calls!

22nd May 2023
Response from The Park Medical Practice

Thank you so much for taking the time to leave feedback about the Practice. We are pleased to hear that you found the online booking system very good, we have worked hard to implement this system and it's pleasing to hear it's working well. Sorry to hear you had a longer wait than usual to get through on the phones, we usually have 2 or 3 staff answering calls but may have been short on this occasion. Steven Elliott, Deputy Practice Manager.

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Resources

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