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The Park Medical Practice
2022-04-22
Person
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22nd April 2022
I had a text message out of the blue, telling me I was high risk, to stroke or heart attack. They said I needed to go on medication, which I apparently declined before, never been offered or discussed with me. I phone spoke to practitioner, told needed this medication. Told it be followed up in one week to make sure of no side affects. Hasn't happened, I have no idea, if I ment to order more, or have blood test. It is not even on my nhs prescription, list. Very poor service
Suggested improvements
A phone call, rather than text message, appointment to explain, and follow up appointment with blood test to see if any improvement.
25th April 2022
Response from The Park Medical Practice
I was very sorry to read your feedback about the practice and the confusion surrounding the text message you received and your medication. Can you please email your name and contact details to - reception.parkmp@nhs.net and I will contact you and resolve this. I look forward to hearing from you. Kind regards, Steven Elliott, Deputy Practice Manger.