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The Park Medical Practice
2017-04-21
Person
3
5
0
Written by a patient
Written by a patient 21st April 2017
nightmare to get an appointment online unless you want one in 2 months time and then difficult to get through on the phone.
Very ridiculous that you are not allowed to take pushchairs into the surgery. Very difficult for Dr to examine me when I'm holding a wriggly baby.
Once had a doctor tell me to learn to live with my hemerrohoids, so I avoid appointments with that doctor now.
The one thing that makes me wild is that the surgery offers appointments for working patients until 7pm but shuts the pharmacy counter at 6pm. Working patients then can't get their script until then next day, after work!
18th May 2017
Response from The Park Medical Practice
Thank you for raising these issues and I'm sorry to hear that you are not happy with the service you have received. I accept that the pressure on appointments recently has been very high and that this has resulted in the next available appointment being longer than we would wish. We have recently recruited additional Nurse Practitioners to help us cope with demand. With regard to the pharmacy opening times I regret this is beyond the surgeries control. Although in our premises the Pharmacy is run and managed by Boots and is entirely seperate to the rest of the practice. Hence set their own opening and closing times. Andy Dorgan - Practice Manager