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The Park Medical Practice
2022-09-21
Person
5
5
0
21st September 2022
I am really happy with the process of submitting an enquiry online. Each time I have used this, I have had a prompt response (usually within an hour or two). It is great not having to call and wait on the phone, which frees the line up for those who do not use the internet.
I also wanted to say a word about the receptionists at Park, who I think do a great job.
I was in there when a gentleman was having difficulty understanding what he needed to do and was having a very lengthy and repetitive discussion with the receptionist. She dealt with him politely and fairly and displayed incredible patience. Unfortunately, this caused a queue to form behind him, but another receptionist came out and quickly made short work of it. Well done ladies!
Suggested improvements
Nothing. I was happy with my appointment time and the service received.
22nd May 2023
Response from The Park Medical Practice
Thank you so much for taking the time to leave feedback about the Practice. We are pleased to hear that you found the online booking system very good, we have worked hard to implement this system and it's pleasing to hear it's working well. Thank you also for your comments about our receptionists, they really are a great team! I have passed your comments onto them. Steven Elliott, Deputy Practice Manager.