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The Park Medical Practice
2023-01-17
Person
4
5
0
17th January 2023
I’ve used the on line contact and found that very good. I did not need an appointment but got a call back the same day and also a time slot for when the call would be. However when trying to ring for an appointment for a regular injection I was 23 minutes in a queue.
Suggested improvements
Please have more people answering the phone. I called in the afternoon hoping it would be quieter and was number 4 in the queue. I held on as I thought it wouldn’t take too long but it took 23 minutes - seemed like only one person taking calls!
22nd May 2023
Response from The Park Medical Practice
Thank you so much for taking the time to leave feedback about the Practice. We are pleased to hear that you found the online booking system very good, we have worked hard to implement this system and it's pleasing to hear it's working well. Sorry to hear you had a longer wait than usual to get through on the phones, we usually have 2 or 3 staff answering calls but may have been short on this occasion. Steven Elliott, Deputy Practice Manager.