The Old Priory Surgery

The Old Priory Surgery 2024-12-01 Person 1 5 0

It is virtually impossible to get through first thing in the morning to get an appointment. It's not unusual for me to phone in excess of 20 times, just to get the engaged tone. If I finally get through, I'm placed in a queue. When I finally speak to someone more often than not the appointments have all gone, or they have only one GP on (again!) and are only accepting medical emergencies. When I've queried what constitutes a medical emergency, they haven't a clue. It can take over 8 hours to get a phone call back from a GP. I can't remember when I last saw an actual doctor. I've been with this surgery for decades, and seen it slowly deteriorate from an excellent service, to a very poor one. I'm now hoping to transfer to another surgery.

Make getting an appointment achievable. More face to face appointments. Have more than one GP on at any time.

The Old Priory Surgery 2024-11-26 Person 4 5 0

Doctor Appointments still remain difficult to make

Make Doctors Appointment more easy receive

The Old Priory Surgery 2024-11-14 Person 4 5 0

On this occasion it was easy to get an appointment thanks to the reception staff. They were very helpful and professional and went the ‘extra mile’ to get me seen by an excellent physician associate. Thank you

On this occasion, nothing

The Old Priory Surgery 2024-09-19 Person 3 5 0

My doctor is great but trying to get an appointment at this surgery is shocking. It is like survival of the fittest ringing up at 8:30 in the morning. One day I rang 234 times and I still couldn’t get through it just kept saying “user busy” . The next day I rang up 35 times before getting through only to find I was 11 in the queue. Once I finally got through to the receptionist there was no appointments left and I had to go through 111. I have been at this surgery since I was a child so don’t want to leave but I feel like if this keeps happening I will eventually have no choice.

Really need to improve on how accessible it is to get an appointment, since Covid trying to do this has been terrible. The staff are all great but it’s just trying to get an appointment.

The Old Priory Surgery 2024-09-04 Person 4 5 0

The receptionists, nurses and doctors are very pleasant and helpful.

Difficult to get online appointments.