The Old Priory Surgery

319 Vicarage Road, Kings Heath, Birmingham, England, B14 7NN
8 reviews

Reviews

Recommend
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31st October 2023


I have phoned 3 days continuously to get an appointment, there are never any available appointments on the day or to book in advance. How am I supposed to see a doctor, it's an appalling service

Suggested improvements
Have more appointments

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
7th July 2023


Terrible to get an appointment. Not helpful at all last surgery I would use if I had a choice. BUT when you do get to see a Dr they are great

Suggested improvements
Make getting appointments easier. Have 2 separate times you can ring in to get same day appointments 9am and 1pm Also have emergency walk in appointments

Experience
Involvement
Cleanliness
Staff
Appointment
 
16th May 2023


It's really hard to get through on the phone first thing in the morning but the reception staff are always polite and will always try and help if they can

Suggested improvements
Need a better phone service in the morning's as 2 receptionists is not enough with the amount of calls that they have

Experience
Involvement
Cleanliness
Staff
Appointment
 
21st April 2023


I have never had any problems or issues at the surgery Everyone is always polite, friendly and professional

Suggested improvements
You couldn't

Experience
Involvement
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Appointment
 
9th February 2023


Id definitely recommend this surgery, the doctors are amazing and I dealt with a very helpful member of the reception team yesterday

Suggested improvements
Nothing

Experience
Involvement
Cleanliness
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Appointment
 
 

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Resources

Short link to review The Old Priory Surgery: http://iwgc.net/eb6nk