The Oaks Medical Centre

The Oaks Medical Centre 2021-01-12 Person 4 5 0

HAVE TO LISTEN TO LONG MESSAGES EVERY TIME YOU PHONE[PRE COVID]

AFTER BEING WITH THIS PRACTICE SINCE 1952 WE MOVED HOUSE. THIS MEANT WE MOVED FROM BEING 2.3 MILES FROM THE PRACTICE TO 2.5 MILES FROM THE PRACTICE WHEN WE NOTIFIED THE PRACTICE WE RECEIVED A LETTER TELLING US TO FIND ANOTHER PRACTICE,NO REASON GIVEN EXCEPT TO SAY THEY COULD NOT PROVIDE US WITH A FULL SERVICE,I FAIL TO SEE HOW MOVING ABOUT 300 METRES WOULD MAKE THIS HAPPEN.DESPITE ASKING IF WE COULD BE INCLUDED AS OUT OF AREA PATIENTS AND NOT REQUIRING HOME VISITS WE HAD TO CHASE THEM FOR AN ANSWER WHICH ENDED UP WITH A NO OVER THE PHONE,STILL NO TRUE GIVEN,WHAT A CAREING PRACTICE THIS HAS BECOME

The Oaks Medical Centre 2015-01-14 Person 5 5 0

This is a very new surgery. We can make appointments on line or by telephone and the Surgery has really improved the telephone service over the past 3 months. The doctor I saw took great care and acted very professionally. I would have no hesitation in recommending the Practice.

The Oaks Medical Centre 2014-11-24 Person 3 5 0

It is generally very hard to get through on the telephones so online management of your own appointments will be a welcome addition. Though friendlier than most, organisation is rather lacking, test results go missing and prescriptions often go missing for me, I once ended up with someone else's. Ongoing checks of my condition are also left for me to arrange, there are no letters sent to prompt for yearly reviews as NHS recommends (and other GP's readily provide). The standard of care from the GP's is good however.