The Moat House Surgery 2018-11-06 Person 2 5 0

I have been coming to this surgery for approximately 20 years and written many positive reviews and always recommended it and spoken highly of the NHS because of it. I have been very fortunate to have had Dr Hildreth as my GP, through good and bad times, especially through a period of clinical depression where I can say she saved my life, she understood I would be fine for years and function on a high level but knew that there were times she needed to help me through a patch which I am going through at the moment. I went to the surgery last week and was told I needed emergency blood tests and appointment, it was at this time I found out that my incredible doctor Hildreth has retired. I got an appointment with her replacement,to discuss my blood test results. I have been staying at my sister trying to get through this period , counting the minutes till the appointment. As she lives a distance I woke early and gave myself an extra hour to get there so I wouldn’t be late. Unfortunately there were accidents so I was still 20 minutes late. I did phone and begged to still keep my appointment. When I got there I was really tearful and said I would wait as long as I could in case I could be squeezed in somewhere. I received a blank , stern , unsympathetic face in return, ‘ the rules are the rules’. My mental health issues have really got the best of me and I completely understand I was late, but it made me quietly emotional. I also remember sitting and waiting over an hour for my appointments sometimes. The receptionist phoned the dr and was told a firm no and I must go and this emergency appointment was made for 10 days time. I get it, I was late. I also get there was no kindness , understanding and I was the fool for the tears and desperation, I took my ticket and left. I will wait for my appointment, I will not sleep, I will have anxiety and I will wish Dr Hildreth who knew me so well that she would even phone, was back. Needless to say this happens once every 4/5 years. Most time I’m strong and happy, and when I am I will go and find mysel another Dr Hildreth at another surgery.