The Moat House Surgery

Worsted Green, Merstham, Redhill, England, RH1 3PN 1 2 3 4 5 376 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing all reviews
 
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1 2 3 4 5
Written by a patient
6th November 2018


I have been coming to this surgery for approximately 20 years and written many positive reviews and always recommended it and spoken highly of the NHS because of it. I have been very fortunate to have had Dr Hildreth as my GP, through good and bad times, especially through a period of clinical depression where I can say she saved my life, she understood I would be fine for years and function on a high level but knew that there were times she needed to help me through a patch which I am going through at the moment. I went to the surgery last week and was told I needed emergency blood tests and appointment, it was at this time I found out that my incredible doctor Hildreth has retired. I got an appointment with her replacement,to discuss my blood test results. I have been staying at my sister trying to get through this period , counting the minutes till the appointment. As she lives a distance I woke early and gave myself an extra hour to get there so I wouldn’t be late. Unfortunately there were accidents so I was still 20 minutes late. I did phone and begged to still keep my appointment. When I got there I was really tearful and said I would wait as long as I could in case I could be squeezed in somewhere. I received a blank , stern , unsympathetic face in return, ‘ the rules are the rules’. My mental health issues have really got the best of me and I completely understand I was late, but it made me quietly emotional. I also remember sitting and waiting over an hour for my appointments sometimes. The receptionist phoned the dr and was told a firm no and I must go and this emergency appointment was made for 10 days time. I get it, I was late. I also get there was no kindness , understanding and I was the fool for the tears and desperation, I took my ticket and left. I will wait for my appointment, I will not sleep, I will have anxiety and I will wish Dr Hildreth who knew me so well that she would even phone, was back. Needless to say this happens once every 4/5 years. Most time I’m strong and happy, and when I am I will go and find mysel another Dr Hildreth at another surgery.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
6th November 2018


I had my first smear test and the nurse was amazing! She put me totally at ease and explained the procedure throughout and was completely painless.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
27th October 2017


i think most of the receptionist are extremely rude and do not make it very easy to talk to them as they just judge you and make you feel very uncomfortable there is only one or two that are not. the prescription team are also extremely rude and judgemental and they look down at you and talk to u like ur nothing. I would only recommend one doctor as the others do not listen to you and talk at you and not to you. i wish i had not joined this surgery and will be changing very soon. I have never felt that a g.p or its surgery would be so rude and judgemental and not put the health of one of their patients first. the nhs is going down hill very fast.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
7th October 2017


The waiting time on a Saturday needs to be less there was a queue at half 8 which ment there was lots of people but I personally didn't get seen till 10:10 which is a long time to wait and there was lots of children waiting for a long time as well

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
2nd October 2017


In my opinion the surgery has really helpful and polite staff from the nurses to receptionists my dealings are mainly with Dr Wells who l have total faith in and is a really nice man

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

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