The Maytrees Practice

The Maytrees Practice 2020-12-14 Person 2 5 0

It's always very difficult virtually impossible to get through to book an appointment. I need an asthma review and not able to book. My partner needs a medication review and cannot book. Phones constantly busy. I do feel for the reception team as they never seem to have more than two or three patient navigators answering calls for a surgery with over 10,000 patients. Calls do take longer due to them having to ask appropriate questions. There should be at least four call handlers for such a large practice. Why don't the partners fund this? No options for booking online unless you register for online svs. Which I was told was suspended due to Covid protocols. I feel deeply for their elderly patients, how do they manage?? I appreciate that staff are stretched and not all patients are polite and courteous, but suggest that this must be due to the increasing levels of frustration everyone feels at simply trying to get medical help.

More patient navigators to answer calls. There don't appear to be any facilities to book telephone appointments online, other than registering for their online facility. Not every patient needs to speak to their GP on the same day so a facility to book future appointments would be helpful (if not already in place). Easier routes to enable patients to book non emergency appointments such as; medication and asthma reviews or diabetic checks. Late surgeries or perhaps specialist clinics on certain days that deal with COPD or Asthma etc. Perhaps mid morning appointments to be reserved for the elderly. After 4pm appointments for parents and later evening appointments for working people.