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The Manor Practice
2020-10-06
Person
3
5
0
Written by a patient
Written by a patient 6th October 2020
I was asked by the practice to book a routine blood test, having rung and experienced the exhaustive information and options it then took a total of 27 minutes to make a simple appointment.
When as requested, I rang for the results and having experienced the 27minutes prior I give after 15minutes which I feel is a more than reasonable time in life to wait for a response
Suggested improvements
option 1 another person answering calls
option 2 a better training model