The Manor Practice
Lea Bridge Road Surgery, 454 Lea Bridge Road, Leyton, London England, E10 7DY 15 reviewsReviews
For several months now the telephone system is not working properly. Every patient has to wait over an hour on the telephone to get to speak to a receptionist. Last Friday the 19th January 2024 I was caller number seven at 1.35pm. At 2.30pm I was still in the queue and was caller number three. I decided to go round there. I saw only two receptionists both speaking on the telephone. There were several patients waiting a long time in the queue. Whilst I was there a woman starting screaming at the receptionist and the Practice Manager had to come out and speak to her. I told the receptionist they need more staff as I had been waiting over an hour on the telephone and still not yet spoken to a receptionist about my health problem. The receptionist just said they are very busy and you just have to wait. Last Tiesday a woman from NHS England telephoned the Manor Practice Surgery on my behalf and was kept waiting over an hour and now she will complain to the CQC. There are obviously too many patients for the Manor Practice Surgery to deal with yet they have a sign up saying new patients are welcome. They clearly cannot cope with the number of patients they have at the moment. The Manor Practice Surgery needs a minimum of two additional receptionists and two more Doctors. They need a better telephone system than they have at the moment.
The doctors don't care about you, they are unpleasant and rude I feel upset every time I speak to a doctor. If you have more than one issue they would not listen to the second problem and tell you to make another appointment and hang you the phone in an abrupt way.
Very unhelpful and unorganized. Appointments are so short and the doctors do not seem to pay much attention as to why you are there. I would not recommend them at all. Awful service. Toilets are also unclean.
A very good practice considering the number of patients they have . Staff very helpful
Very poor, staffs are rude
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