The Limes Surgery

The Limes Surgery 2021-10-18 Person 1 5 0

Received a message from GP, asking me to book an appointment. Called surgery straight away, to be told, no appointments available for a month, call back next month. Suspect it must be about tim CQC made a visit.

Give receptionists some people skills training.

The Limes Surgery 2021-10-18 Person 1 5 0

Waited two weeks for an e-consult appoint. Phone rang 3 times, then ended. Now what do I do, start all over again. This surgery is absolutely ridiculous.

Give someone the chance to answer the phone.

The Limes Surgery 2021-08-18 Person 4 5 0

I just had a call from a doctor at the surgery, re my depression. No complaints from me with this econsult service.

The call could have been more prompt

The Limes Surgery 2021-06-14 Person 0 5 0

I rang approx 3 weeks ago and was told a doctor would call me back. THAT NEVER HAPPENED.

A doctor could have called me back as was arranged,

The Limes Surgery 2021-04-30 Person 0 5 0

You wait nearly two hours on hold day after day to be told there are no appointments left , call again tomorrow. The staff are unhelpful and dismissive.

Actually help patients by giving pre booked appointments when they have been requested to make an appointment by GP . Change your phone system which is much worse than the prior phone systems causing patients to be on hold for 2 hours is ridiculous and expensive especially when your not given help or an appointment at the end of it and told to call again the next day .