The Integrated Care Partnership

The Old Cottage Hpl Surg, Alexandra Road, Epsom, Surrey, KT17 4BL 1 2 3 4 5 12 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
1 2 3 4 5
Written by a patient
30th July 2020


I always get looked after very well by the Drs here who are excellent, particularly Dr Ruby, Dr Dale and Dr Crabtree. However sometimes one particular receptionist can be a bit snappy and blunt, which is why my scores are lower. However today I am waiting for a Dr to call me as I’ve filled in the online form and it is an urgent matter. I have done a urine sample and all I need is a form to be filled in by the GP and the sample needs to be in by midday. I called at 8.00am and was told to wait for a Dr to call back but decided to take my sample down to Fitznells at 9.30. I was told by the Receptionist that I would have to wait for a GP to call me. I think that other places such as dentists and hairdressers have now opened so why can’t Dr surgeries? I’m feeling rather frustrated that it’s hard to get face to face appointments and my condition that needs urgent treatment is yet to be dealt with. It’s probably not just me feeling this peeved.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5


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