The Grove Medical Centre

The Grove Medical Centre 2015-06-01 Person 4 5 0

All the staff are 100% professional, friendly and compassionate. It can sometimes be difficult to get an appointment, but it can only be expected if you are with one of the larger better surgeries in the area, however th staff are as accomodating as possible. I have an ongoing medical problem, which on occasion does need more regular medical attention and I have always managed to get appointments on the dates. I would recommend this surgery to anyone in the area.

The Grove Medical Centre 2015-05-12 Person 5 5 0

Great continuity of care from Dr Vasistha. Treated me like an intelligent person and agreed a plan of action together.

The Grove Medical Centre 2015-05-07 Person 2 5 0

Receptionists are really rude, they need to remember they're only a receptionist they aren't medically trained so should never judge or make a decision on a patients query! Only a few doctors in the surgery actually go through everything with you and actually explain the meanings of medical meanings.

The Grove Medical Centre 2015-05-06 Person 2 5 0

The receptionists are very rude! Very hesitant to be helpful and didn't actually answer any questions I had.

The Grove Medical Centre 2015-04-20 Person 2 5 0

Whilst the GP's/nurses are very professional and do a great job, the same cannot be said for the receptionists. They can be quite rude and appear to be misinformed when it comes to the online booking system for children, which in a frontline job such as this is one, isn't really appropriate or helpful. Specifically, a 10 week old child is unlikely to have an email account so parents therefore cannot book appointments for their children using the online booking system - a point which the receptionists should be aware of before advising parents to use the online booking system for their children. Further, the system for telephone consultations (i.e. calling at 2pm to speak to the duty GP) is ineffective given all four telephone numbers for the surgery are often engaged and when you do eventually get through to the reception you are informed that the telephone consultation period has ended should to try again when the surgery has closed (at 6pm) in the hope one of the GP's will pick up?! Surely investment in a better more efficient system for this function is required? Its a shame the front of house staff are so poor at their role as it has a negative impact on the surgery as a whole.