The Grove Medical Centre

Church Road, Egham, Surrey, England, TW20 9QJ 46 reviews

Reviews

Recommend
Involvement
Cleanliness
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Appointment
 
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20th December 2021


My only issue with the surgery is that I find it impossible to make an appointment to see a doctor, ask a question or even speak to anyone at the surgery due to a very inefficient and unworkable contact and booking system.

Suggested improvements
Make it easier for people to book appointments and request call backs.

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a carer
31st March 2020


My elderly father has recently registered with this practice and we have been so impressed with the service - particularly at such challenging times (coronavirus). Everybody we have spoken to about appointments and tests has been friendly, helpful and efficient, taking time to explain to us how processes work and what is involved at each stage.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
11th April 2019


It is always possible to be seen in an emergency. My husband and I are so glad we joined this practice. All of the Staff, right across the board are friendly, kind, informative and helpful. I really could not speak highly enough of this medical Practice.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
1st August 2018


My husband and I are new Patients at The Grove. We are so grateful for the kindness, courtesy, helpfulness and consideration of all the Receptionists. Also for advice and help offered by the 2 Doctors whom we have seen to date.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
25th April 2018


The Grove Medical Centre is an excellent Health Centre. It can be frustrating to get through on the phone at times, but in my experience it's very rare an appointment is not given on the day. The ladies on reception have a thankless task, it's not their fault there are not more appointments available. I have heard how rude people can be to them, and the fact people don't turn up for consultations is outrageous. If we had to pay for an appointment I'm sure there would be less no shows. The Doctors at The Grove are caring and very professional, the 'blood ladies' and nurses always very kind. The NHS comes in for a lot of criticism, but I am very thankful for it and the people who work there.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review The Grove Medical Centre: http://iwgc.net/ecdub