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The Grove Medical Centre 2017-04-18 Person 2 5 0

Some very confusing communication but also not the right kind of communication initially.It has taken me more than a week to get my very necessary and somewhat urgent prescription.I have made 3 visits to the surgery and several calls.I have had to contact a hospital.I have visited the pharmacy 3 times. This could all have been speeded up if the doctor had taken some initial time to talk to me and used some professional expertise and initiative instead of responding only to computer records she chose to prioritise,creating more work for me and other staff at the surgery. This is not the first time I have encountered this 'computer says no' attitude. With persistence I did get the prescription in time..but this makes the few minutes I initially received so worryingly inadequate and a total waste of my time and the doctors.